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«Members are why we are here 800-982-7850 | VISION STATEMENT To be our members’ most valued and trusted financial partner Table of ...»

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The Complete Guide to

Transitioning your Accounts

From Chicagoland Electrical

Industry Credit Union to

Great Lakes Credit Union

We’re here to make your transition to Great Lakes Credit Union

(GLCU) as stress-free as possible. This guide provides complete details

about your transition to GLCU, accessing your accounts,

and an overview of products and services.

Members are why we are here

800-982-7850 | www.glcu.org



To be our members’ most valued and trusted financial partner Table of Contents Welcome

Quick Start Summary

Conversion Timeline

Account Conversion

Branch Locations

Branch Hours & ATM Locator

Savings Accounts

Youth Accounts

Checking Accounts

Ultimate Checking Account

Visa Debit Cards

Account Access (Mobile & Online Banking)............... 20 Loans

Auto, Motorcycle & RV Loans

GLCU Mortgage Services & Home Equities................. 31 Credit Card

Business Accounts

Financial Education Tools

Frequently Asked Questions

800-982-7850 | www.glcu.org Members are why we are here!

Great Lakes Credit Union (GLCU) is excited that Chicagoland Electrical Industry Credit Union (CEICU) members will continue to enjoy the benefits of belonging to a credit union as our two credit unions merge, offering you more financial products and services.

One of GLCU’s main goals is to exceed our members’ expectations by providing personalized service and we look forward to providing that personalized service through our professional, dedicated and courteous staff.

We are pleased to be able to provide a vast array of quality financial products and services we believe are relevant to all of our members. GLCU has a long history of safety, soundness, and ethical management decision-making, coupled with a complete financial product line, including government insured share accounts.

In order to bring value to our diverse membership, GLCU prides itself on continually changing and recreating itself as our members’ needs change and develop. Whether our members need loans, savings, or convenience, we are here for them. GLCU strives to listen, update and improve at every opportunity. GLCU has invested in a variety of contact points for members – personal contact at branches, a full service Call Center, internet services, electronic technologies – all geared toward providing members 800-982-7850 | www.glcu.org easy access to all available products and services 24/7. We hope that these contact points will assist you in maintaining a relationship with your new credit union.

GLCU is also extremely proud of the amount of time we spend investing in the communities we serve by delivering member financial education, financial literacy programs and youth initiatives all supporting the cultural and demographic diversity of our communities and we look forward to serving your community for many years to come.

We will work tirelessly to make the transition as seamless as possible for you and offer CEICU members expanded products & services such as mortgages, online banking, free Bill Pay and coming soon Remote Deposit Capture. I am confident that you’ll enjoy the benefits of being a GLCU member.

On behalf of our Board of Directors, the Senior Management Team and the entire Great Lakes Credit Union family, we look forward to helping you realize your financial dreams.

Sincerely, Vikki Kaiser President/CEO Great Lakes Credit Union

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Important Dates to Remember Week of September 30th

• During this week you will receive a Welcome Packet containing important account information.

October 30 & 31st

• CEICU (Willow Springs) branch will be closed.

November 1st

• All GLCU Branches, Shared Branching and Online Banking (WebConnect) will be available. For details about Online Banking (WebConnect), Bill Pay, and eStatements. See pages 20-26 for instructions.

• Create a new user name & password for GLCU’s Online Banking (WebConnect) at www.glcu.org.

• Notify employer(s) of your new GLCU account and routing numbers for direct deposit and payroll distribution. Transactions will continue to process to your old account number for up to 90-days.

• Notify companies who currently debit your CEICU Account with your new GLCU Account and Routing Number (i.e. utilities, credit cards, mortgage, etc.).

Transactions will continue to process to your old account number for up to 90-days.

Within the First Two Weeks of November

• You will receive your last CEICU statement for October.

• Your first GLCU paper statement will arrive in early December, for November.

800-982-7850 | www.glcu.org 800-982-7850 | www.glcu.org Account Conversion The system conversion will be completed on October 31st, and CEICU members will have access to GLCU’s full suite of online banking, mobile services and branches beginning November 1st. If you have any questions concerning your GLCU account, please contact us toll free, during normal business hours at 800-982-7850. We value your membership and look forward to meeting your financial needs.

Use this as a quick reference guide for dates that products and services will be affected.

–  –  –

Call Center GLCU’s Call Center is available to assist members with questions or issues related to their account or any GLCU product & service. Members can reach the Call Center toll-free 800-982-7850.

Please be aware that for your safety and security GLCU requires members to answer security questions when you call regarding your accounts.

–  –  –

800-982-7850 | www.glcu.org Branch & ATM Locator You can quickly and easily find GLCU branch locations, hours, surcharge-fee ATMs and Shared Branching locations with the Branch Locator tool on our website. The Branch Locator is an interactive search and mapping tool that lets you search, map, and print out locations.

Visit www.glcu.org/Locations.

Branch Locator Features Search for GLCU Branches, Surcharge-Free ATMs and Shared Branches Search by Address, City or Zip Code Multiple map views Printable search results 800-982-7850 | www.glcu.org Savings Accounts


Save today for tomorrow with Great Lakes Credit Union


• We will automatically convert your CEICU savings account(s) to a new, comparable GLCU savings account(s).

• Continue to use your CEICU ATM card through expiration.

• If you are a member of both CEICU and GLCU, your CEICU account will not be combined with your GLCU account. Therefore, you will have two separate GLCU accounts, please contact us.

• Effective, November 1, 2013 in accordance with Federal Compliance - Regulation D, you will be permitted six (6) withdrawals or transfers out of your Share Savings account per month by order of pre-authorized, electronic, telephone or online banking means.

–  –  –

Example: Old Account 1234 New Account: 23001234 Savings Accounts Savings Accounts


Share Savings Accounts Your Savings account represents your ownership in GLCU and is the key to our full line of exceptional products and services. It’s the perfect account to save for routine expenses or use for a rainy day fund.

A Santa Saver account makes holiday travel or gift-giving season merrier because it provides a simple way to build your holiday cash. Put away a little bit each week and just in time for the holidays, your funds will be directly deposited into either your savings or checking account.

Health Savings Account Health Savings Accounts (HSA) combine the protection of health insurance with a tax-advantaged savings account.

Club Accounts The President’s Club is for members who have combined share and loan balances of $50,000 or more and includes additional benefits and discounts.

 Ultimate Checking  Up to $10 ATM Rebate  Bonus Rate on Share Certificates  Immediate Access on ATM deposits up to $5,000  No Fee Cashier Checks  FREE Personal Checks  Unlimited deposits and withdrawals Our Grand Advantage Club is exclusively for GLCU members 60 years or better and includes additional benefits and discounts.

Cashiers Checks, Money Orders & Wire Transfers Cashiers Checks, Money Orders & Wire Transfers are all available for a fee.

View our fee schedule at www.glcu.org.

Share Certificates GLCU offers a variety of Share Certificates, up to 5-year terms with a minimum deposit of $1,000. Early withdrawal penalties on Certificates will change to match GLCU’s penalties. 90-days interest for Certificates with terms less than 1-year and 182-days for terms 1-year or longer.

Savings Accounts Right Start Certificates 1-year term Share Certificate with a minimum deposit of $200.

Money Market Accounts GLCU offers Money Market Accounts that give you flexibility as well as high yields.

Maintain a higher account balance, earn more interest, and still have access to your money! Money Market Account funds are safe and secure.

Earn dividends daily on the tiered balances of:

$2,500 - under $25,000 $25,000 - under $50,000 $50,000 + • $2,500 minimum balance

• Clear up to six checks per month

• Unlimited deposits and withdrawals Money Market Accounts are limited to a total of six automated transfers by phone or by a pre-authorized automated transfer to another GLCU account or to a third party (including Money Market checks) from your Money Market, each calendar Month.

Individual Retirement Accounts (IRA) GLCU offers Traditional IRA, Roth IRA and Coverdell Education Savings Account (ESA) options to assist you in saving for your future. Individual Retirement Accounts are insured separately for up to $250,000 by the NCUA.

NCUA Insurance - Your Accounts are Federally Insured Your Great Lakes Credit Union account is Federally insured up to $250,000 and backed by the full faith and credit of the National Credit Union Administration (NCUA), an agency of the United States Government. Share insurance is provided free of charge to protect your funds from loss. Not one penny of insured savings has ever been lost by a member of a Federally insured credit union.

Savings Accounts


Kirby Kids Club (Ages 0-15) The Kirby Kids Club account is designed to help children learn smart financial lessons and have FUN! A Kirby Kids Club account accrues dividends on daily balances of $5 or more.

–  –  –

GLCU Scholarships For more than 10 years GLCU has raised money annually, in large part through employee fundraising, to award six $1,000 scholarships to members continuing their education, and not just high school students. The scholarship program is available to any qualifying member no matter what their age or their stage of education.

Applications are accepted from approximately March 1st through July 1st. Get more information at www.glcu.org/college-scholarships.

–  –  –


Your CEICU Checking account(s) will transition seamlessly into a GLCU Checking Account. You will have a new account and routing number.

GLCU’s Routing Number: 271984832 As of November 1, 2013, please provide this number to update or create any direct deposit or automatic payments. For example, if you have direct deposit set up with your employer you will have to notify them of this change. Also think through bills that you have set up to pay directly from your checking account and contact them to update your account number. Transactions will continue to process to your old account number for up to 90-days.


Continue to use your CEICU ATM Card through expiration.

Review the information below to learn how your recurring payments will be affected during your transition to GLCU. If you want more information regarding the Online Bill Pay service, refer to page 24.


Recurring Payments through your Checking Account Automatic deposits/withdrawals from your CEICU Checking Account (for example, gym membership dues, etc.) will not automatically transfer to your GLCU Checking Account. You will have to re-establish your recurring deposits/ withdrawals. Please contact the issuer(s) of your recurring Checking Account deposits /withdrawals and provide them with your new GLCU Checking Account information.

Transactions will continue to process to your old account number for up to 90-days.

Note: Please review your first GLCU statement to ensure all payments have been processed as scheduled.

Checking Accounts Checking Account Comparison Compare our checking solutions to find the one that meets your needs and lifestyle.

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APY = Annual Percentage Yield. 3.00% APY effective October 1, 2013. The dividend rate and APY may change at any time. Balance up to $10,000 will earn the stated rate and the portion of the balance over $10,000 will earn the standard savings dividend rate. 210 Debit Card purchases per month totaling $100 or more

- signature purchases only, no returns, PIN, or ATM. 3You must be a user of GLCU’s online Bill Pay service. If you are not a current user, login to your WebConnect account, go to the Bill Payment tab and sign-up for GLCU’s Bill Pay service. 4You must be signed up for Mobile Banking services. If you are not a current user, download our mobile app or contact GLCU to sign up. Maximum of 3 Ultimate Checking accounts per person.

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