«Dr. Maxim Voronov, Professor of Management, Goodman School of Business – Brock University mvoronov Dr. Wesley Helms, Assistant Professor ...»
AND THE AMAZING
EVANGELISM SPREAD OF QUALITY
Dr. Maxim Voronov, Professor of Management, Goodman School of Business – Brock University firstname.lastname@example.org Dr. Wesley Helms, Assistant Professor of Management, Goodman School of Business – Brock University email@example.com March 2016 Table of Contents Research Overview……………………………………………………………………....1 Explanatory Factors
Takeaways for Ontario Wineries
Evangelism and the Amazing Spread of Quality Reputation of Ontario Winemaking Research Overview This research overview provides a summary of a five-year long study of Ontario winemaking and Ontario Wine Industry’s thirty-year quest for recognition as a world-class wine region.
What makes Ontario winemaking such an incredible story to study is its practitioners’ success in overcoming a range of challenges. These challenges include the environmental adversity associated with growing grapes in Ontario, overcoming the negative perceptions of key audiences tied to early table wine production, as well as the disbelief of many consumers that fine wine can be produced in Ontario’s cold climates. In this project we used both qualitative and quantitative methods to understand the origins of this success.
While prior work has emphasized the important role of adopting global winemaking practices, the emergence of standards, as well as the proactive role of government and institutional bodies in supporting Ontario’s winemakers, our project emphasized the work of winemakers and evangelist connoisseurs that have made Ontario fine wine such a success. Specifically, we explored how wine connoisseurs have come to passionately evangelize on behalf of Ontario winemaking, and how they have built the public support that has helped to build great reputation for Ontario winemaking in the region and beyond1.
Taken together, our findings emphasize the key role that the impassioned relational work has had for the success of Ontario’s wineries and the industry as a whole. In particular the positive nature of building strong communities not only within and among wineries but with those connoisseur members of key audiences that can appreciate and advocate for their products. As described by one restauranteur interviewee that has become an evangelist dedicated to
spreading Ontario winemaking:
I didn’t have any people coming in looking for an Ontario wine. We had to convert some of our customers into understanding an Ontario wine or believing in an Ontario wine. And that’s the customer that now will come in and ask for it again.
It is important to note that the focus of this second study were not consumers but members of key audiences that due to their knowledge and social positions (professions or organizational roles) can have a broad impact in spreading positive news regarding Ontario winemaking to others.
this paper it is important to note that we did not focus on “average consumers”. Our emphasis was on 1In connoisseurs, individuals with a high degree of identification with wine culture. We found that “average consumers” in general were highly unlikely to engage in evangelism on behalf of Ontario winemaking.
Evangelism and the Amazing Spread of Quality Reputation of Ontario Winemaking Figure 1 below demonstrates the growth of the industry as well as prominence of our evangelists’ (and their organizations’) efforts to advocate and organize on behalf of Ontario’s winemakers. Rather than being purely monetarily driven, these individuals (often voluntarily) took on risk to invest themselves in sharing the unconventional practice and advocate on behalf of the industry that they came to “love”. This advocacy spread the gospel of Ontario winemaking. Globally.
Figure 1: Overview of Fine Winemaking Practice (‘VQA’) Dissemination and Related Evangelist Activities
Factor 1: The power of “ritualized” interactions The proprietor of a winery described his engagement with stakeholders to promote Ontario wine in
the following manner:
While wine tastings, tours, and winery events can become a “taken for granted” manner in which wineries “market” themselves, our interviews revealed that the experience of these rituals can foster a deeper connection between wineries and key audience members that may turn these individuals into evangelists on behalf of Ontario wine. Our research suggests that the authentic nature of these ritualized interactions with winemakers and their employees served as an ongoing “source” of fun, learning, and empowerment.
We derived three categories of rituals that actors reported inspired them to evangelize:
In particular evangelists were inspired by the fun, wonder, and pride they experienced during these rituals to spread the word of Ontario wine, share what they learn, and to organize on behalf of winemakers they relate to. During these events evangelists often retold the stories they heard during rituals as well as recreated ritualized experiences with those they encountered and engaged with in their communities.
Evangelism and the Amazing Spread of Quality Reputation of Ontario Winemaking Explanatory Factors Our research suggests that evangelists’ efforts to spread the word and built critical masses of support for Ontario’s wineries emerged from two factors.
Factor 2: The role of their regional and gourmand identities in fostering evangelism In addition, our analysis of evangelist interviews reveals that two personally held identities made them highly receptive to Ontario’s wine rituals.
Those connoisseurs who strongly identified as Ontarians and as foodies were more likely to become evangelists on behalf of Ontario winemaking than those non-evangelists we interviewed. We believe that this is due to connecting with the shared regional history of wineries as well as being more receptive to the pleasurable themes of many tasting rituals.
Our interviews with non-evangelist connoisseurs revealed that they identified as simply consumers or had a strong professional/managerial identity that made the experience of rituals as a marketing exercise. These identities disrupted many of the positive feelings associated with ritualized interactions.
Takeaways for Ontario Wineries The key take away from our second study, is the important role of cultivating evangelism among wine connoisseurs, the media, restauranteurs, and local institutions in spreading the gospel of the wineries and the broader practice of world class Ontario winemaking.
Much like going to church, the ritualized tours, wine tastings, and events of wineries created social interactions that connected them to winemakers and the wine itself. Specifically that “wine was more than what’s in the bottle”. Ritualized interactions, whether a wine tastings, tour, or a dinner have important role in generating not simply sales among consumers but in creating devoted advocates, or evangelists.
Put plainly, although we understand that these activities might be viewed as simply marketing by wineries, we find that these tours and tastings can be especially beneficial to individual wineries and to the region as a whole when they create authentic relationships between wineries and stakeholders.
The authenticity of the interactions and relationships is a catalyst that leads to mutually supportive and beneficial relationships.
Evangelism and the Amazing Spread of Quality Reputation of Ontario Winemaking